Privacy Policy

Sufol Creations Sdn. Bhd. (“Sufól”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://mini.sufol.my and use our services.

 

1. Information We Collect

When you use our website, register for our waiting list, or consult with us, we may collect the following:

  • Personal Information: Name, phone number, email address, billing address, and shipping address.
  • Communication Data: Details provided via our WhatsApp links, contact forms, or consultation requests for modular sofa customization.
  • Payment Information: Details provided to our authorized payment gateways (we do not store your credit/debit card information).
  • Order & Delivery Information: Purchase history, product preferences (e.g., fabric and color choices), and delivery logistics.
  • Technical Information: IP address, browser type, device information, and cookies.

 

2. How We Use Your Information

Your personal data will be used for the following purposes:

  • Order Management: To process, manage, and deliver your bespoke furniture orders.
  • Consultation Services: To provide expert advice on modular sofa configurations and baby-safe materials.
  • Appointment Coordination: To schedule showroom viewings and product demonstrations at our partner locations (e.g., Babamama Care).
  • Marketing & Updates: To send you updates regarding new launches, promotional offers, and marketing content via email, WhatsApp, or social media (only with your consent).
  • Safety & Security: To verify payments and prevent fraudulent transactions.
  • Legal Compliance: To comply with applicable laws and regulations in Malaysia.

 

3. Disclosure of Information

We do not sell or rent your personal data. However, we may share your information with:

  • Brand & Showroom Partners: Specifically Babamama Care, to facilitate offline viewing appointments and localized customer support at the physical showroom.
  • Logistics & Delivery Partners: Professional furniture handlers and couriers to fulfill product delivery and installation.
  • Payment Gateway Providers: To process secure and encrypted transactions.
  • Service Providers: IT, website hosting, and marketing tools that support our digital operations.
  • Legal Authorities: When required by law or to protect our rights and the safety of our customers.

 

4. Data Protection & Security

  • We implement appropriate technical and organizational measures to safeguard your personal data, especially sensitive family-related information.
  • Payment transactions are encrypted and processed securely by licensed payment gateway providers.
  • While we take all reasonable precautions, please be aware that no method of transmission over the internet is 100% secure.

 

5. Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You may adjust your browser settings to disable cookies, but this may affect certain website functionalities.

 

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to meet legal, accounting, and reporting requirements.

 

7. Your Rights

Under the Malaysian PDPA, you have the right to:

  • Access and request a copy of your personal data.
  • Correct or update inaccurate information.
  • Withdraw consent for marketing communications at any time.
  • Request the deletion of your personal data, where applicable.

 

8. Third-Party Links

Our website contains links to external sites and social media platforms (TikTok, Instagram, Facebook). We are not responsible for the privacy practices of these third-party websites.

 

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. The latest version will always be posted on this page.

 

10. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact:

Sufol Creations Sdn Bhd

  • Email: connect@mini.sufol.my
  • Sufól Malaysia: (+60) 4-424 1388
  • Showroom Partner: Babamama Care (+60) 12-281 6626

 

 

 

 

 

 

 

 

Effective Date: 15th of April 2026